Shipping and Delivery Policy

Estimated Delivery Time:

The address registered on our website is the responsibility of the customer. The Post Office makes three delivery attempts, however, if the customer is "unknown at the location" or the "address is incorrect" the package will be returned to us immediately after the first attempt. In these cases, reshipment will only be made upon payment of the new shipping by the customer.

  • International Orders:
    • All products on our website are available in immediate delivery, with shipments (postage) within a maximum of 5 working days after payment approval, as we ship directly from our international manufacturers (Europe, Asia, USA) to the Post Office, the code may update at the Correios base within 7 working days after purchase, only when it arrives at the Correios CD is it possible to track it directly, so for newly posted products, please wait for the tracking code to be updated.
    • When you import a product from another country, the delivery time is longer than when purchasing locally. Rest assured, our delivery estimate is 15 to 25 business days after posting at the post office, in some cases this can extend to up to 45 business days. That's because ours.
    • This deadline is necessary because the partner seller needs to check, pack and protect the product before shipping. This ensures that your order arrives in perfect condition.
    • The process begins after payment confirmation, which can take 1 to 3 business days.

Security and Warranty:

  • All purchases are insured by King Shope: receive the product or get your money back.
  • To request a refund or resend, please contact us within 90 business days of purchase.

Delivery Process:

  • Delivery days:
    • Both Correios and the partner carrier make deliveries from Monday to Friday, from 8am to 6pm, except on holidays.
  • Tracking code:
    • King Shope sends the tracking code within 3 to 5 business days after payment confirmation directly to the email registered at checkout at the end of the order or on your WhatsApp if you wish. This code is all you need to track your order and all package movements from shipping to delivery. You can also check the order on our website by clicking here or on the post office website.
    • Use this code to track your order from dispatch to final delivery.
    • Shipping is done within 72 hours after payment confirmation, as it is an international shipment. This is the logistical process for separating, packaging and shipping the product. Once available, the code will be sent to the email used for purchase.

How to Track Your Order:

  1. Visit our website and log in to your account.
  2. Locate your order in the "My Orders" section.
  3. Use your email, order number or tracking code :

Tracking Updates:

  • It may take some time for the order to be updated after arriving in Brazil due to the customs clearance process.
  • If you do not receive your tracking after the estimated deadline, please contact us via WhatsApp.

Customs and Tax Information:

  • Customs Inspection:
    • All imported products undergo verification by the Federal Revenue Service, which may cause delays.
  • Taxation:
    • Products worth more than $50 may be taxed.
    • Import taxes can be up to 60%, in addition to a possible postal shipping fee of R$15.00.
    • Payment of these taxes is the customer's responsibility.
    • If a product is taxed, the Post Office will send a notification with the amount and payment instructions.

Incomplete Orders:

  • Shipping in Separate Packages:
    • Products may be shipped separately to ensure free shipping or due to different suppliers.
    • Each package will have its own tracking code.
  • National and International Orders:
    • National and international products are shipped separately and may arrive on different dates.

Contact information:

  • Exceeded Delivery Time:
    • Contact us via WhatsApp at (66) 99974-3454, from Monday to Friday, from 8am to 12pm and from 1pm to 5pm.
    • Email: contato@KingShope.com.br
  • Cancellations and Changes:
    • Orders can be changed or canceled within 24 hours of purchase.

Returns and Refunds:

  • Return Deadline:
    • Products can be returned within 7 days of delivery, if unopened and in original condition.
  • Return Conditions:
    • Returned products must be in new condition, with original packaging, manuals, accessories and seal intact.
    • Opened products are not eligible for return due to regret, according to Article 49 of the Consumer Protection Code (CDC).

Legal compliance:

  • Tax-free:
    • Imports of up to $50 are tax-exempt, according to Decree 1804/80.
    • In case of taxation, please contact us for assistance.

Reasons to Trust King Shope:

  • Exclusive Products: We work with international suppliers to offer products that you will hardly find in Brazil, guaranteeing quality and exclusivity.
  • Competitive Prices: Our products are offered at affordable prices, often below local market value.
  • Satisfaction Guarantee: If you are not satisfied with your purchase, we offer refund and return options to ensure your peace of mind.
  • Customer Support: Our customer service team is always ready to help with any questions or issues you may have, before, during and after your purchase.

Doubts?

  • For more information, see our Tracking Page or the Correios portal.
  • Please contact us if you have any questions or need assistance.

More shipping details and questions

If your order is recent, there is a good chance that our systems are in the process of being updated. We work with a shipping deadline that can vary between 3 and 4 days, counting from payment confirmation. This period includes the order separation process, as well as packaging for destination. When the product arrives on Brazilian soil, tracking updates become more frequent. You can even track your order on the Correios website. If you have not received your tracking after this period, you can contact us directly on WhatsApp and we will help you. We always operate within business hours and in some exceptional cases also outside working hours. There are two ways to carry out international screening: Accessing our website and going to the "Screening" tab or accessing the following link: https://www.kingshope.com.br/pages/rastreio

It is normal to take some time for the order to be updated after arriving in Brazil, this happens through the customs clearance process. Even so, feel free to contact us so we can provide you with more information via email: contato@KingShope.com.br

This may cause a delay in the delivery time. Orders with this information marked indicate that the package that was registered with your tracking code was not found in the mail. It may take a few days for your package to be found. This may result in delays in receiving the package at the post office and, respectively, in delivering it to the customer.

Do not worry. There is a standard Federal Revenue procedure when a product enters Brazil, which consists of checking all packages. Everything provided for by law. Soon after verification, it is released and goes to the Correios distribution center.

You have all the security and guarantee of King Shope. They are rarely taxed but if they do occur, the post office will send a letter to your home informing you of the amount that will be charged and where to collect it. If you do not agree with the price, contact us via contato@KingShope.com.br or WhatsApp and we will be happy to help you.

Order was incomplete, will other products be delivered? Don't worry, the remaining items will be delivered. This type of situation occurs in the case of different suppliers for the chosen products. They may arrive to you in different packaging and on different dates. If this happens, two different tracking codes will be sent so that you can follow your orders closely. As there are two different packages, two different checks will be carried out at the IRS, which will possibly result in different delivery times.

Generally, there are only two situations that involve incomplete delivery of products, such as: The order may have been sent in two packages. When there are more than two products in the same order, we ship them separately, so that free shipping is guaranteed. If this is your case, rest assured, as the rest of your order will soon arrive for you; Purchase of national and international products. If you choose to buy King Shope products that are international and national, they will arrive separately, as the output for both is different. In this case you will receive the national product code as well. So don't worry, you'll soon be rocking your King Shope items.

If your purchase has not been delivered and the deadline has expired, please contact us through one of our service channels: WhatsApp (66) 99974-3454. Our opening hours are from Monday to Friday, from 8am to 12pm and from 1pm to 5pm.

If your purchase has not been delivered and the deadline has expired, please contact us through one of our service channels: WhatsApp (66) 99974-3454. Our opening hours are from Monday to Friday, from 8am to 12pm and from 1pm to 5pm.

You can change or cancel your order within 24 hours. To do this, contact us at contato@kingshope.com.br with the subject cancellation or via Whatsapp.

To deliver products that you would hardly find in Brazil, we chose to work exclusively with international suppliers, offering the best in price and quality. For this reason, our orders are subject to Decree-Law 1804/80, which guarantees the right of all Brazilians to import products worth up to $50 (US dollars) without being taxed. Many of our products are below this value, minimizing problems with customs.

If your product is taxed, please contact us so we can assist you and try to minimize tax charges. However, if the charge is unavoidable and no other recourse can avoid payment, this will be the responsibility of the end consumer. We reiterate our commitment to offering complete support throughout the purchase and delivery process.

In this type of purchase, the customer is the importer and therefore may have to pay taxes and/or fees for the nationalization of the product(s). Generally, these costs are charged for products priced above 50 US dollars, considering the value of the product plus shipping and insurance, and in accordance with the assessment of the Federal Revenue Service.

Taxed products are subject to payment of Import Tax at a rate of up to 60% and Tax on Circulation of Goods and Services, which varies according to the state of destination. There is also the possibility of charging a fee of R$15.00, referring to Postal Dispatch, for the service provided by the Post Office.

Postal Dispatch can be charged even without taxation.
It is important to monitor the delivery to check possible pending payments.
Locate your order easily

To track your order, go to our website, click on My Account, locate your delivery and click on “Track Shipping”.

To find out if the order is stuck, waiting for a fee to be settled, you can also go to the Correios tracking page and enter the tracking code.

If you need to pay any taxes, register or log in to the My Imports section. If the tracking code does not appear on the screen, just enter it. Then, click on the dollar sign ($) to see payment methods.

In the event of taxation and/or fees being charged, the customer has a period of 30 calendar days to make payment. This period begins when Correios makes the charge/charge notification available on the website's tracking page. Therefore, be sure to check the status of your delivery. In the absence of payment, the delivery will be automatically canceled and returned to the sender, and it will be necessary to make a new purchase with an updated price, if interested.

Delays in payment affect the delivery time, which may also be delayed due to customs.

Attention: adding all possible fees, the international order can be taxed up to 100%, plus Postal Shipping.