Everything at great prices and you can pay in reais, without having to think about currency conversion ;)

Oh, and when purchasing from King Shope, you must include the CPF of the person who will receive the order on the payment page, before placing the order, okay?

This is because, since 01/01/2020, the Federal Revenue determined that international products without this information can be retained, returned or even destroyed.

Because they are imported, King Shope products may not be certified by Brazilian bodies, meeting the technical standards of the country of origin, and not Brazil. In the case of purchasing these products, the consumer himself will have to check whether the product is compatible with use in Brazil and adopt the necessary measures to adapt the product to Brazilian standards, if necessary.

Some information on the packaging, manuals and/or product labels may be in another language, and it is up to the consumer to take all necessary measures to accurately understand the functioning or use of the imported product.

Yes you can 🙂 But as we value a quick delivery time, this change must be made immediately after approval of payment for the purchase, during the order separation process.

We have a short deadline for this to be done in order to guarantee speed of delivery.

If you have to change your address, we ask that you contact us as soon as possible on Whatsapp .

We understand that this can happen and we are here to reassure you. To receive the purchase, the new resident will need to receive the purchase from you. In this case, unlike the case of an absent recipient, where the purchase undergoes three delivery attempts by the Post Office, if the postman is informed that the recipient has moved, the purchase will be returned to the sender. Therefore, we ask that you monitor the progress of your purchase with your tracking code.

If the purchase is returned to the sender due to the recipient changing, a new product will only be sent upon a new order and new payment.

Yes!! We use the best in technology to maintain the privacy of your data and provide total customer protection.

To check, check the padlock at the top of the page and the security seal at the footer (bottom of the page). 100% Safe Purchase!

All products sold by us are guaranteed against defects and are also guaranteed against loss.

Find out more about our warranty policy by clicking here .

Our store is virtual, where you can make your purchase and receive your product in the comfort of your home.

We have an incredible catalog with high-performance pieces, in other words: the best utensils on the market.

Be a majesty too, come to King Shope :)

We only work with original and good-quality products. Just like giants like Nike, Apple and Samsung, we bring our products from the most technological and innovative countries, such as Singapore, China, Hong Kong and South Korea.

Our commitment is to always serve and deliver the best products to our customers!

On the page of each merchandise, there is a description informing its characteristics, however, if you receive the purchase and have any type of dissatisfaction, it is possible to exchange or return it within the deadlines already determined above.

Remembering that the choice of our suppliers is made carefully by our team.

As your purchase is an international shipment, it does not come with an invoice, but your order on our King Shope website is for warranty and proof of purchase purposes.

If you prefer, we can send an Invoice for your order, which is the document used to invoice services provided or contracted, and products purchased or sold abroad.

The International Invoice is a commercial document that formalizes a purchase transaction with a foreign company and contains information about the person/institution taking the service, details of the service(s) provided and amounts paid.

Your order comes from one of our partners in China. When you place an order on octo, it is sent as a sale to the seller, who takes the order to one of our logistics partners. They then place their order on a flight, which comes directly to Brazil and the final part is carried out by the Post Office, through our exclusive contract.

I have already paid my bill, but the purchase status has not changed yet. :( What happens now?

This may occur if the purchase was made for payment by bank slip. If payment was made on the bill due date, your order is processed within an average of 72 business hours, we will send a confirmation email when the procedure is completed. The maximum period is 3 business days, so consider this information if you purchased it on a holiday or weekend, ok? If you need help, don't worry, this is easy for us to solve =) Just send us an email informing us of this problem and in the email, send us proof of payment of the invoice attached and that's it! We will forward it to our payment provider who will confirm the purchase and we will begin the process of shipping your product. O/

Yes, regardless of your city, we send free shipping! That's great, right?

No, deliveries are only made within Brazilian national territory. Shipping costs will apply and will be added at checkout, whether or not there is free shipping. We have discounts and promotions throughout the year, so keep an eye out for exclusive offers.

Here at King Shope your purchase is guaranteed by us. If for any reason you do not receive it, you will get your money back without any complications.

When you import a product from another country, the delivery time is longer than when purchasing locally. Rest assured, our delivery estimate is 15 to 25 business days after posting at the post office, in some cases this can extend to up to 45 business days. This is because our partner seller needs to check, pack and protect the product very well before sending, as the journey is quite long. But this deadline is not a rule, it may take more or less days for the order to arrive at its final destination. We will begin organizing the process once payment has been confirmed, which can take 1 to 3 business days. We remind you that all purchases are insured by King Shope, receive the product or get your money back. To ensure your right to a refund or resend, you must contact us within 90 business days of purchase. After this period, complaints will only be accepted for purchases with an active tracking code on the Correios website. They'll be there soon =) You're already looking forward to the new look, right?!

To deliver products that you would hardly find in Brazil, we chose to work exclusively with international suppliers, providing you with the best in price and quality. For this reason, orders are subject to Decree Law 1804/80, which makes it clear that all Brazilians have the right to import products worth up to $100 (US Dollars) without being taxed. Our products are well below this value, not causing any problems with customs. If your product is taxed, please contact us so we can assist and TRY to minimize tax charges. If the charge is unavoidable and no other recourse can avoid payment, it will be the responsibility of the end consumer!

In this type of purchase, the customer is the importer and therefore may have to pay taxes and/or fees for the nationalization of the product(s). Generally, these costs are charged for products priced above 50 US dollars, considering the value of the product plus shipping and insurance, and in accordance with the assessment of the Federal Revenue Service.

Taxed products are subject to payment of Import Tax at a rate of up to 60% and Tax on Circulation of Goods and Services, which varies according to the state of destination. There is also the possibility of charging a fee of R$15.00, referring to Postal Dispatch, for the service provided by the Post Office.

Postal Dispatch can be charged even without taxation.
It is important to monitor the delivery to check possible pending payments.
Locate your order easily

To track your order, access our website, click on My Account, locate your delivery and click on “Track Shipping”.

To find out if the order is stuck, waiting for a fee to be settled, you can also go to the Correios tracking page and enter the tracking code.

If you need to pay any taxes, register or log in to the My Imports section. If the tracking code does not appear on the screen, just enter it. Then, click on the dollar sign ($) to see payment methods.

In the event of taxation and/or fees being charged, the customer has a period of 30 calendar days to make payment. This period begins when Correios makes the charge/charge notification available on the website's tracking page. Therefore, be sure to check the status of your delivery. In the absence of payment, the delivery will be automatically canceled and returned to the sender, and it will be necessary to make a new purchase with an updated price, if interested.

Delays in payment affect the delivery time, which may also be delayed due to customs.

Attention: adding all possible fees, the international order may be taxed up to 100%, plus Postal Shipping.

Still have doubts? Check the Post Office portal.

Both Correios and the partner carrier carry out deliveries from Monday to Friday, from 8am to 6pm, except on holidays.

Clear! King Shope sends the tracking code within 3 to 5 business days after payment confirmation directly to the email registered at the checkout at the end of the order or on your WhatsApp if you wish. This code is all you need to track your order and all package movements from shipping to delivery. You can also check the order on our website by clicking here or on the post office website.

The tracking code is provided on average 3 to 4 days after dispatch. Shipping is done within 72 hours after payment confirmation, as it is an international shipment. This is the logistical process for separating, packaging and shipping the product. Once available, the code will be sent to the email used for purchase.

First, you must log in to our website and find your order. Then, you must follow one of these steps, according to the delivery you chose when making the purchase: - For delivery via Correios, simply copy the tracking code and access Object Tracking on the Correios website. - For delivery via a partner carrier, simply access the carrier's website and enter your details.

If your order is recent, there is a good chance that our systems are in the process of being updated.
We work with a shipping deadline that can vary between 3 and 4 days, counting from payment confirmation. This period includes the order separation process, as well as packaging for destination.
When the product arrives on Brazilian soil, tracking updates become more frequent. You can even track your order on the Correios website. If you have not received your tracking after this period, you can contact us directly on WhatsApp and we will help you. We always operate within business hours and in some exceptional cases also outside working hours.
There are two ways to carry out international tracking: Accessing our website and going to the " Tracking " tab or accessing the following link: https://track.ebanx.com/pt

It is normal to take some time for the order to be updated after arriving in Brazil, this happens through the customs clearance process. Even so, feel free to contact us so we can provide you with more information via email: contato@KingShope.com.br

This may cause a delay in the delivery time. Orders with this information marked indicate that the package that was registered with your tracking code was not found in the mail. It may take a few days for your package to be found. This may result in delays in receiving the package at the post office and, respectively, in delivering it to the customer.

Do not worry. There is a standard Federal Revenue procedure when a product enters Brazil, which consists of checking all packages. Everything provided for by law. Soon after verification, it is released and goes to the Correios distribution center.

You have all the security and guarantee of King Shope. They are rarely taxed but if they do occur, the post office will send a letter to your home informing you of the amount that will be charged and where to collect it. If you do not agree with the price, please contact us via contato@KingShope.com.br or WhatsApp and we will be happy to help you.

Will other products be delivered? Don't worry, the remaining items will be delivered. This type of situation occurs in the case of different suppliers for the chosen products. They may arrive to you in different packaging and on different dates. If this happens, two different tracking codes will be sent so that you can follow your orders closely. As there are two different packages, two different checks will be carried out at the IRS, which will possibly result in different delivery times.

Will other products be delivered? Don't worry, the remaining items will be delivered. This type of situation occurs in the case of different suppliers for the chosen products. They may arrive to you in different packaging and on different dates. If this happens, two different tracking codes will be sent so that you can follow your orders closely. As there are two different packages, two different checks will be carried out at the IRS, which will possibly result in different delivery times.

Generally, there are only two situations that involve incomplete delivery of products, such as:

Your order may have been shipped in two packages. When there are more than two products in the same order, we ship them separately, so that free shipping is guaranteed. If this is your case, rest assured, the rest of your order will soon arrive for you;

Purchase of national and international products. If you choose to buy King Shope products that are international and national, they will arrive separately, as the output for both is different. In this case you will receive the national product code as well. So don't worry, you'll soon be rocking your King Shope items.

If your purchase has not been delivered and the deadline has expired, please contact us through one of our service channels: WhatsApp (66) 99974-3454 . Our opening hours are from Monday to Friday, from 8am to 12pm and from 1pm to 5pm.

For sure! You may change or cancel your order within 24 hours of placing your order . To do this, contact us on WhatsApp with the subject cancel my order. *Send buyer's name and CPF .

All of our products have a 7-day guarantee for regret, counting from the date of delivery, not considering the date of purchase but only the date of delivery. If your purchase is within this period and the product has not been opened, please also contact us within this period via our WhatsApp service channels requesting the return of the item so that we can proceed with the analysis and subsequent refund of your purchase. The product seal cannot be opened, once the factory seal is broken, the customer loses the right to return due to regret, even if the product has not been used and is in good condition. If you have opened the packaging, this right cannot be exercised according to art. 49 of the CDC, as it is assumed that the product must be returned in the same state in which it was delivered.

Important: To receive a full refund, returned products must be in new condition (without any defects, scratches, signs of falling, scratches, among others, that do not make them unfit for resale, etc.), with all packaging, user manuals, original accessories and packaging seal intact.

Wow, we're sorry about that. It wasn't supposed to happen and we know that you waited anxiously for your order and really wanted to make use of it. We will help you, you don't have to worry about it.

All of our products have a 90-day warranty against factory defects, counting from the date of delivery. In this case, contact us within 90 days via our WhatsApp service channels (66) 99974-3454 and request the return of the defective item so that we can analyze the defect. If the defect is confirmed, we will issue a refund or resend a new one, depending on your choice. We do not perform concerts or have partnerships with technical assistance. To avoid losing the warranty, do not attempt to repair the product by taking it to a technical assistance center or on your own. If the product has signs of misuse, such as falls, signs that you tried to open the product in an attempt to repair it, among others, the warranty will also be void. Follow the steps below:

The first step is to contact us and tell us exactly what problem you had with your product:

Was it damaged during transport?

Not working properly?

Send an email to our team at our email address: contato@kingshope.com.br

Explaining clearly what is happening and also send some photos or a video of up to 15 seconds so that we can identify the problem with your order with you.

Our team responds to all messages received in our inbox, just send us a single contact and wait up to 48 business hours to receive your response.



4.1. Why do I need to send photos / a video of my product?

The images help us identify what is happening with your product, so we can help you. They also serve to control the quality of the products that are available on our website, therefore, we need to document everything.

If you need to forward a video, you don't need to record a professional video or appear or speak in it.

4.2. I sent all the information, now what?

After sending us everything we need so that we can help you, you just need to wait for us to get back to you. As soon as your email with the video or photos (depending on the case), we will analyze what happened and contact you within 48 business hours.

5. I can't contact you

Our opening hours are Monday to Friday during business hours (08:00 to 17:30).

There is no service outside these hours and there is also no service on holidays or weekends. Whenever you contact us outside of the stipulated hours, remember that you will not receive prompt assistance.

We will also help you better understand which channel to look for when you need help:

- Information about orders already placed must be sent directly to our contact email: contato@kingshope.com.br

- Now if you need help regarding a purchase you need to make or a specific product, you can contact us through our other channels, we will respond to you as soon as possible.

5.1. Why does King Shope prioritize email as the SAC contact?

All records are organized and easier to view, we also know the date and time you contacted us, in addition to knowing whether you have already contacted us on another occasion. Our emails also generate a service protocol, so it is easier to keep everything organized, both for our team and for you who need to handle your order with us.

The other channels are more suitable for punctual services and simpler information, without the need to access our store's data system.

We hope that the information above helps you understand some situations that may arise during your purchasing process with us.

We want you to know that we will do our best to leave you satisfied, ok? Because you are the ones who keep us here. (: Just look for us through our channels and inform us exactly what your question is or, in case of support, send us the data described above.


Yours sincerely,
KINGSHOPE Customer Service

The validity of your exchange coupon is 60 days.